A lot of what I do is contacting patients about their medication issues. But when a new problem popped up ten minutes before my lunch break, I decided to see if someone else could handle it.
"Carlene," I asked the secretary closest to me, "Can you call Mr. Felonious and tell him we faxed his prescription to Local Pharmacy?"
"Sure thing." Carlene turned to the other secretary. "Judy, can you do that for HelloNurse?"
Judy looked nonplussed. "I guess so, but why can't you call Mr. Felonious yourself?"
"He robbed my parents' house for drug money about four years ago, so I try to avoid him."
"That has to be weird--he has appointments here every week," I said.
Carlene chuckled ruefully. "Especially since his family still lives across the street!"