Secretary: "I'm sorry sir, but Sherri Socialworker is in a meeting. You can leave a voice mail if you like."
[pause, listening to client talk]
"No, you can't talk to her right now. She's in a meeting. Would you like to talk to a crisis worker instead?"
[pause, with angry voice coming out of the phone handset so lound I can hear it even ten feet away]
"I don't like you swearing at me like that, so I'm going to hang up on you now." Click.